An Andover care home has been rated as “good” overall by the Care Quality Commission. Following an unannounced CQC inspection, Ashbourne Court Care Home was also rated as good against all of the core criteria of being safe, effective, caring, responsive to residents’ needs and well led.
The inspectors said that people living in the home, which is run by brighterkind, were treated with care and kindness and received effective health care and support from a care team who knew them well and understood how best to meet their care needs. The care team had received the most relevant up to date training available to ensure they had the appropriate skills.
There was a relaxed and welcoming atmosphere in the home, with sufficient staff on duty to meet people’s needs. Many people living in the home had complex needs and the inspectors saw that staff interacted well with them in a sensitive way. They were warm, caring and respectful. Staff were compassionate and caring in their approach with people, supporting them in a kind and sensitive manner.
A resident told the inspectors: "I couldn't think of a better place to be…all my needs are met, I'm happy." Another person said: “The staff here are as good as gold, they respect the fact that this is my home.”
The inspectors found that people received support that was individualised to their personal needs and preferences and their dignity and privacy was respected. Their views and the choices they made about their care and their daily lives were listened to and acted on.
Menus were varied and a choice of appetising dishes was offered. The chef was aware of people's different nutritional needs and special diets were catered for.
A varied programme of activities and entertainment was available throughout the week including group activities and one-to-one sessions with people in their rooms, as they preferred. The programme included professional musicians performing in the home, singing groups, arts and crafts, memory games. A group met to discuss the daily newspaper headlines. The Home Manager had made arrangements to share a mini bus with another home to enable people to participate in outings.
As part of its programme of activities, the home is hosting a “pop in” event to mark Burns Night on Wednesday 25th January including a quiz from 6pm and light refreshments. Relatives and neighbours in the community are invited to take part. Anyone interested in attending should get in touch with the home to reserve a place. The address is 13 Salisbury Road, Andover and the telephone number is 01264 252 400.
Lorraine McGarry-Wall, Chief Operating Officer of brighterkind, said: “It’s a credit to the dedication of the care team that the home was rated as good overall and against each of the core criteria that the CQC inspectors use. It is also heartening to see the very positive comments by residents and their relatives and to know the team is so well appreciated.”